New Patients

Confidential Patient Information

Our practice is dedicated to helping you get the best results possible. You can help by taking some time to give us the most accurate information on your background history and present this on your first visit. We do not keep paper copies of your New Patients file. It is destroyed immediately after storage on our secure external server provider.

What to Bring;

• Clothing; It’s not crucial but loose comfortable clothing so you can move easily can be helpful.
• Time; Expect the first visit to take around 30 minutes. Arrive a few minutes early to settle in and get comfortable.
• Forms; A completed copy of the New Patient form will make front office admin easier for you on the day.
• Reports and X-rays; If you have information relevant to your case such as reports or x-rays then please bring them with you. The more information we have the more we can understand and help you.
• Health Insurance; If you have Health Insurance that covers your care then please bring your card and let our staff conveniently process it on the spot for you.
• EPC; If your care is paid for under the EPC program then please bring your medicare card.
• WorkSafe and TAC; If your care is being paid for by these programs please provide our front desk staff with your claim number so we can process it for you.
• Our goal is to make our New Patients visit to be seamless, stress free and productive. Talk to us if you have any concerns at all.

What to expect with the first consultation;

Our practitioners will take you through a range of questions to extract as much detail as possible about your history and establish the facts to date.

We want to know what has happened, the reasons it happened and the impact it is having on your life.

This is followed by an examination that may include postural evaluation, muscle and joint testing, neurological testing and relevant orthopaedic tests.

At this point, if we have enough information, we will provide you with a diagnosis and a treatment plan to get you to where you want to be.

The plan will be discussed with you and if you agree to proceed we will start with the treatment program.

How do we help you?

Every treatment is tailored to your particular case. Depending on the case most treatments will involve some elements of;

• Spinal and/or joint manipulation with gentle manual hands-on techniques
• Soft tissue work to the tendons and muscles
• Home and exercise advice
• Workplace advice
• Referral to other services that will assist recovery