Frequently Asked Question (FAQ’S)

FAQ’s about Chiropractic Care

1. What happens when l visit a chiropractor and myotherapist?

The aim of your first consultation is to establish what is your problem, how is it impacting your life and why it is happening. Once we have all the information we sit down with you, discuss what problems we discovered and a plan is made available to you before any treatment is commenced.

2. Will l receive treatment with my first consultation?

If we think we can help you with the problem you present with then you will definitely get treatment on the first visit. The only reason you would not get treatment on this visit is if we don’t think we can help or that the safety of care requires further evaluation such as the getting of x-rays. In 99% of cases treatment is able to be provided on this day.

Please allow up to 30 minutes for a first consultation. Subsequent visits will take somewhere between 10 and 20 minutes with 15 minutes being an average.

3. Is chiropractic safe

Chiropractic has been around for over 100 years. It is highly regulated and recognized as one of the safest drug-free, non-invasive therapies available for the treatment of neuromusculoskeletal complaints.

The facts. Chiropractic has an excellent safety record though no health treatment is completely free of potential adverse effects. The risks associated with chiropractic are very small. There may be some patients who experience mild soreness, stiffness or aching. If experienced this discomfort or soreness is typically gone within 24 hours such as how you would anticipate from some new exercise you might undertake.

There are reports that have associated high-velocity upper neck manipulation with a certain rare kind of stroke, or vertebral artery dissection. However, evidence suggests that this type of arterial injury often takes place spontaneously in patients who have pre-existing arterial disease. The best evidence indicates that the incidence of artery injuries associated with high-velocity upper neck manipulation is extremely rare—about one to three cases in
100,000 patients who get treated with a course of care. This is similar to the incidence of this type of stroke among the general population.

Chiropractors are highly trained professionals who have undergone an extensive five-year university degree. The chiropractor will undertake a history and physical examination to assess your condition and establish if chiropractic can assist you. Chiropractors are trained to identify patients who have special risk factors and to refer those patients to the most appropriate medical specialist.

4. Is a chiropractic adjustment painful?

Most people are totally surprised at how painless an adjustment is and how much better they feel after.

Chiropractic care is designed to be effective, safe and comfortable.

5. Is chiropractic care safe for children?

Yes. The techniques used are safe for people of all ages. Techniques are modified to all ages and take into consideration the large differences in body mass, muscle, flexibility and bone density.

Chiropractic care is a great way to care for growing bodies as they absorb the impacts of falls, trampolines, sport and rapid growth to help them develop a healthy mature body.

6. Does osteoporosis prevent me from getting chiropractic care?

No. We have a range of low-force techniques so that those with lower bone density can still get the benefit of optimizing joint movement and joint flexibility.

A major risk of osteoporosis is having a fall and breaking a bone such as the hip joint with major health and lifestyle impact. Chiropractic care will help you keep your joint movement and muscle tone thereby improving your movement and reducing the risk of a simple fall.

7. Does “cracking” my own joints help

Please don’t! Some people can make their joints “pop,” but that’s not an adjustment!

Cracking your spine is not the same as having your chiropractor assess your spine and specifically adjust selected joints. Damage can occur by mobilizing a joint with weakened muscles and ligaments with the potential to make that joint hypermobile. That means it can move more than the joint, muscles and ligaments can tolerate. The joint becomes unstable which is a major precursor of osteoarthritis.

Even your chiropractor will not adjust themselves. In fact it is almost impossible to adjust yourself properly even when you know what you want to happen.

8. Can you help if l don’t want my back “cracked”.

Many techniques are available to be used. Your chiropractor and myotherapist will discuss the options available before treatment is performed and permission to proceed sought. If you have any concerns about any technique and don’t want it performed then that is fine. Other options will be offered until we find the way you wish to proceed.

9. Can l see a chiropractor if l am pregnant?

Yes. Pregnancy is a time of musculoskeletal change. These changes can include back pain and with techniques designed to accommodate the growing baby your chiropractic care can be very useful to having less pain.

With the techniques used there is no safety issue for you and your baby.

10. Do l need x-rays?

After your history and physical examination your chiropractor will determine if x-rays are required. If x-rays are necessary, you will be given a referral to have them taken at a x-ray clinic. These costs are fully covered by Medicare. If you have had any spinal x-rays or other relevant imagery bring them with you on your first visit as this will help determine the best treatment for you.

11. What is the popping sound with a joint adjustment?

Chiropractors seek to make a joint move better into a direction that it is not going even though it should. Some adjusting methods can produce a popping sound when the gas and fluids that exist in the joint shift. It’s much like opening a bottle of champagne or removing a suction cup. The sound isn’t a guide to the quality or need of the adjustment. There is a common misconception that the noise is bones going back in place or rubbing over each other. This is not the case.

12. How many appointments will l need?

Every patient is individually assessed and a individualised management plan is given depending on your diagnosis and your health goals. Some patients require very few, some require more and some require ongoing care for a chronic condition. It’s case by case seeking the quickest and most effective way to get you back to where you want to go.

13. How long does it take to feel better?

Whilst some patients experience almost instant relief nearly all patients are feeling much better within one to two weeks. There are many factors that affect your rate of healing such as your age, the type of injury, your general health and how long you have had the problem.

14. Who should l see? A chiropractor, osteopath, physiotherapist or myotherapist?

All these professions are highly trained and all have their own style and methods. Our advice is that if you have had a good experience with any of them then give them a call.

Recommendations from the experience of trusted others should also be considered.

Please look at our “Conditions we treat” page and see if what we offer may be of value to you.

If you remain unsure then feel free to call our office on 9480 4383 and talk to our experienced staff who can help you make the right decision. If necessary our chiropractors and myotherapists are happy to speak with you on the phone and help clear up any questions you may have.

15. What are our qualifications?

Our chiropractors are 5 year university trained. This qualifies us to be registered as chiropractors with the Chiropractic Board of Australia and to be permitted to practice by the Australian Health Practitioner Regulation Agency (AHPRA).

Our myotherapists are trained with a 4 year Bachelor of Health Science which allows them registration with Myotherapy Australia.

All staff complete a minimum of 20 hours of further training each year to keep pace with current research and information.

16. I need help now! Can you help me today?

Our clinic is open 7 days a week. In most circumstances we can see you same day and get underway with treating your pain.

FAQ’s about Administrative and Payment method

1. Do l need a medical referral from my GP?

No. Chiropractors and Myotherapists are primary health care practitioners. You can contact us directly for an appointment on 9480 4383.

2. Is chiropractic covered by Medicare?

Without direct referral from a GP who may issue an EPC program the consultation is not covered by Medicare.

Under Medicare’s Enhanced Primary Care (EPC) program patients are able to be covered for up to five chiropractic visits per year. Patients must be referred by their GP who determines if the patient meets the criteria to be placed on the program.

Feel free to speak to us further about this option.

3. Is myotherapy covered by Medicare?


4. Are chiropractic and myotherapy covered by my private Health Insurance?

Health Insurance rebates are conveniently claimed on the day of service with our front office staff.

The level of rebate will depend on the particular type of cover you are insured for. You can check this with your insurance provider.

In addition the chiropractors are Preferred Providers of the Members First cover which is an insurance offered by BUPA, Medibank Private and HCF.

5. Is chiropractic and myotherapy care covered by WorkSafe (formerly WorkCover)?

Yes. Patients with a WorkSafe injury first need to see their GP and get an Initial Certificate of Capacity. This is the first step in becoming eligible for the WorkSafe program. WorkSafe will assess the claim and if accepted will allot a ‘Claim Number’. When the claim number is available your chiropractor can forward the cost of your visits directly to WorkSafe.

Your chiropractor is able to issue ongoing Certificates if that is necessary.

As a person with a WorkSafe claim you have the choice to seek chiropractic care if that is your wish. If you need musculoskeletal care for your injury rehabilitation you are free to choose between chiropractic, osteopathy and physiotherapy. The only restriction is that you can not use these services concurrently. You must use one only at any given time though you are free to move from one type of care to another if you feel this is more appropriate for you.

6. Are chiropractic and myotherapy covered by Veterans Affairs?

If you have a Department of Veterans’ Affairs (DVA) Health Card – All Conditions (Gold) or Totally & Permanently Incapacitated (Gold), DVA will pay for chiropractic services, available through DVA arrangements, to meet your clinical needs.

If you have a DVA Health Card – Specific Conditions (White), DVA will pay for chiropractic services if they are required for an accepted war or service caused injury or disease, provided under DVA arrangements.

Your chiropractor will determine the type, number and frequency of services you require according to your assessed clinical need.

Physiotherapy, osteopathic and chiropractic treatment cannot be provided for the same condition at the same time. You should advise us if you are receiving treatment for the same condition from a physiotherapist or osteopath. DVA does not provide funding of physiotherapy, osteopathic and chiropractic treatment on the same day.

You should tell your treating chiropractor if another chiropractor, physiotherapist or osteopath has provided you with treatment during the previous 12 months.

Northcote Chiropractic Centre will bill DVA directly for any care provided to you under DVA arrangements.

Myotherapy is not covered by Veterans Affairs.

7. Is chiropractic and myotherapy care covered by Transport Accident Commission (TAC)?

Chiropractic treatment needed as a result of your transport accident injuries is paid for by the TAC.

There is no need to contact the TAC for approval first. All we need is a valid TAC Claim Number available upon application to the TAC.

Payment for services is sent direct to TAC. There are no out-of-pocket expenses to you the client.

Myotherapy services are not covered by TAC.

Call today on (03) 9480 4383 or